Terms and conditions

00. These general terms apply to sales concluded with Codaquest SRL, Rue des Merisiers 71, 1170 Brussels, Belgium, CBE 1017.861.679, info@codaquest.com, +32 480 20 57 22.

01. The student, or their legal representative if they are a minor, undertakes to provide accurate and complete data at enrolment and to update it if it changes.

02. The Codaquest training program the student (or legal representative if a minor) enrols in is known to them and based on the legislation in force at the time of signing.

03. The price is due at enrolment, under the payment terms agreed at that time where applicable. All our prices are exclusive of taxes (VAT excepted, which is included).

04. If a payment is not made when due, Codaquest sends a first reminder free of charge. If payment is not made within 14 days of that reminder, the amount due bears late interest at the statutory interest rate plus a flat-rate indemnity within the limits set by Book XIX of the Code of Economic Law. Codaquest owes the same indemnity if it fails to meet its own payment obligations.

06. Codaquest reserves the right to refuse the student access to the training until the payment delay is resolved. No cancellation and/or modification of the enrolment will be accepted.

07. A student, or their legal representative if they are a minor, requesting such cancellation or modification acknowledges that the training they signed up for will be lost and that its full cost will remain due.

08. Accordingly, subject to the right of withdrawal and the money-back guarantee in article 12, the price of the training remains due upon cancellation. For bootcamps held during school holidays, cancellation is free, with a full refund, up to three weeks before the bootcamp starts. After that, the price of the bootcamp remains due.

09. The free trial is an introductory session with no commitment and no obligation to pay. To move or cancel a trial, contact us by email or phone.

10. Enrolment in a semester (six months) or a year (ten months) of classes is only concluded upon online payment, or upon signature of a written order form.

11. Enrolment covers the whole period chosen. The price, all taxes included, is paid in one payment or in four quarterly payments where that option is offered, according to the schedule shown at enrolment. Plans do not renew automatically.

12. For an enrolment concluded at a distance, the student or their legal representative has the statutory 14-day right of withdrawal from the date of payment, exercised by email to info@codaquest.com. If classes start during that period at their request, the sessions already attended remain due. On top of that right, an enrolment paid within 7 days after the free trial class is satisfaction guaranteed: if the student or their legal representative ends it within two weeks of the first session, all sums paid are refunded in full. After that period, the plan runs until the end of the chosen term. An enrolment paid more than 7 days after the trial class does not carry this guarantee. The right of withdrawal does not apply to bootcamps held on a set date (art. VI.53, 12° of the Code of Economic Law), which follow the cancellation rule in article 08.

13. Articles 09 to 11 apply only to semester or full-year courses, and in no way to bootcamps held during school holidays or to seminars.

14. Failing six enrolees per module, Codaquest reserves the right to cancel it, or to postpone its start until six enrolments are reached. If the module is cancelled, Codaquest will refund it without additional charge.

15. Refund requests must be sent to info@codaquest.com. If the student is prevented from attending classes due to illness (≥ 1 month), and solely upon presentation of a medical certificate, they will have the possibility, once only, to postpone and attend the remainder of their training, at the latest during the following academic year, and provided the training is rescheduled.

16. Subject to articles 12 and 14, the student's illness does not give right to a refund. Article 7 remains applicable in case of student illness (≤ 1 month).

16-bis. The parent reports an absence before the class starts, on the platform or by contacting Codaquest. For a student with Codaquest+, the first two absences reported this way in each school semester are not deducted from the plan. After that, without Codaquest+, or when the absence is not reported before the class starts, the session is deducted. Semesters follow the Fédération Wallonie-Bruxelles school calendar. The first runs from the start of the school year to the end of the winter holidays, the second from the end of the winter holidays to the summer holidays.

17. Codaquest is in no way responsible for the condition of the student's equipment, such as computer, screen, keyboard, mouse and speakers (non-exhaustive list). The student is solely responsible for it.

18. The student is prohibited from photographing, filming, recording… (non-exhaustive list) during classes and workshops, and from publishing such content.

19. All copyrights on the website and educational content, including design, software, applications, graphic files, texts, computer code and any other element included on the site, are the exclusive property of Codaquest and/or its service providers and/or its partners, depending on the subject.

20. It is prohibited to copy, distribute, publicly display, translate or transfer to a third party, all or part of the above, without the express prior written authorisation of Codaquest. The site's domain name and Codaquest's marks (registered or not) belong solely to Codaquest.

20bis. The exercises, learning paths, quizzes, answers and other content of the learning platform (codabox.codaquest.com) form a collection that Codaquest built and organised through substantial investment. You may not extract or reuse all or a substantial part of it, including through repeated extraction of insubstantial parts, in particular by means of robots, scripts or any other automated tool. You may not use this content to train or feed an artificial intelligence system, or to offer a competing service. Every account, including a trial account, is personal and may be used only to take part in Codaquest's activities. If this article is breached, Codaquest may suspend the account concerned, without prejudice to any other remedy.

21. Except for bodily injury, wilful misconduct or gross negligence, Codaquest's liability for any damage caused by itself or its employees is limited to the amount paid for the course(s).

22. Except for wilful misconduct or gross negligence, Codaquest shall not be liable for any indirect damage.

23. The processing of personal data is described in our privacy policy, available at codaquest.com/confidentialite.

30. Belgian law applies. If there is a problem, please contact us first at info@codaquest.com. You can also turn to the Consumer Mediation Service, North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels, consumerombudsman.be. Failing agreement, the courts of Brussels have jurisdiction, without prejudice to the consumer's right to bring proceedings before the court of their domicile. Codaquest's failure at any time to require strict application of these terms does not waive its right to do so.